Sometimes it is helpful to re-install Karma on your Slack workspace. Here is how you can do that.

Find @Karma on your Slack and open direct messages;
At the top of that view you will find a tab that would look like this:
Karma Tab on Slack

Click Configuration button to see Karma's page on Slack marketplace:

Karma Configuration

Scroll to the very bottom of the screen. And click Remove App button to disconnect Karma app from your Slack workspace:

Remove App

Open Karma app store page and install it again.

All your historical data and billing info will remain intact. Such a re-install basically would mean re-connecting your Karma account to Slack environment.
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