Question 1

Is there a free version of Karma for Slack?

Accepted Answer

In short, yes. Karma has a limited free tier. As soon as you've installed Karma, a free 30-day trial begins for Karma Pro with all premium features available to you. Afterwards, in 30 days from the date of the initial installation, teams get automatically downgraded to free account.

You can choose to downgrade manually via Billing > Danger Zone > Downgrade button.

How to downgrade to free account

| There is no free plan available on Karma for Microsoft Teams.

Free plan features and limitations

Unlimited users
Limited historical data (1 week only)
Limited, one week only, leaderboard
Mandatory description for karma requests
Text only responses, no GIFs, not images
Microkarma (tracking reactions) cannot be turned on
Low-priority support
No rewards
No automation (custom karma triggers)
No feedback (continuous anonymous surveying)
No dashboard (public page with customisable widgets)
No branding
No reactions (using Slack reactions to trigger karma)
No custom company values
No API

Question 2

How to re-install Karma on Slack?

Accepted Answer

Sometimes it is helpful to re-install Karma on your Slack workspace. Here is how you can do that.

Find @Karma on your Slack and open direct messages;
At the top of that view you will find a tab that would look like this:
Click Configuration button to see Karma's page on Slack marketplace:

Karma Configuration

Scroll to the very bottom of the screen. And click Remove App button to disconnect Karma app from your Slack workspace:

Remove App

Open Karma app store page and install it again.

All your historical data and billing info will remain intact. Such a re-install basically would mean re-connecting your Karma account to Slack environment.

Question 3

An easy way to send karma on MS Teams

Accepted Answer

Would you like to not have to remember how to give karma but just hit a button, select the user, select how many points – and hit done?

We have made it easier for you to give Karma.

Question 4

How to delete Karma from MS Teams

Accepted Answer

Q: You added Karma to a team and you can't figure out how to get rid of it. A: Go to the settings of the team you installed it to and go to apps How to delete Karma from MS Teams

Q: But the Karama bot still shows I have a trial A Maybe you installed it to more that one team? Or someone else did?

Q: It is gone from the actual team, but looks like I still have an account? A: Your account will be automatically removed if you uninstalled the product.

Question 5

I am trying to login into my Karma account, but it keeps logging me into the demo

Accepted Answer

I am trying to login into my Karma account, but it keeps logging me into the demo.

First you need to exit the demo.

Press 'Logout' button

Question 6

Karma for Slack Frequently Asked Questions

Accepted Answer

How to add Karma bot to my team

The easiest would be to grab it directly from Slack app store.

How to give karma?

First, you need to invite @karma to your channel:

/invite @karma

Now, karma requests from this channel will get processed by @karma.

@username ++ for being awesome!

This will send a request to the moderators.

Need to cancel my account, I wasn't aware it was not free and just signed in via slack?

The only way to get charged for Karma bot is to put your CC details in when choosing a plan. In any case, you can cancel in here.

I was trying to figure out how to give more karma than regular, more point values. How to do that?

@ryan ++ cool @ryan 2++ cooler @ryan 5++ for being awesome

Same goes for the channel requests (those are usually given on milestone/project completion):

#channelname 20++ good work, everyone!

The latter will prompt a set of requests for all channel members.

How do I add users?

Use /invite @karma in any of the channels.

We're a charitable/educational organization is there any special plans you've got for us?

Good news! We offer a discount for nonprofit organizations and educational institutions. Talk to us.

I am having trouble with the username @username not appearing on the leaderboard despite having points.

Sometimes Slack API gets rather busy and lags. Please wait a

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