Question 1

Karma for Slack Frequently Asked Questions

Accepted Answer

How to add Karma bot to my team

The easiest would be to grab it directly from Slack app store.

How to give karma?

First, you need to invite @karma to your channel:

/invite @karma

Now, karma requests from this channel will get processed by @karma.

@username ++ for being awesome!

This will send a request to the moderators.

Need to cancel my account, I wasn't aware it was not free and just signed in via slack?

The only way to get charged for Karma bot is to put your CC details in when choosing a plan. In any case, you can cancel in here.

I was trying to figure out how to give more karma than regular, more point values. How to do that?

@ryan ++ cool @ryan 2++ cooler @ryan 5++ for being awesome

Same goes for the channel requests (those are usually given on milestone/project completion):

#channelname 20++ good work, everyone!

The latter will prompt a set of requests for all channel members.

How do I add users?

Use /invite @karma in any of the channels.

We're a charitable/educational organization is there any special plans you've got for us?

Good news! We offer a discount for nonprofit organizations and educational institutions. Talk to us.

I am having trouble with the username @username not appearing on the leaderboard despite having points.

Sometimes Slack API gets rather busy and lags. Please wait a

Question 2

Automated rewards in Karma: gift cards integration

Accepted Answer

| The feature is only available to Karma Pro customers.

${youtube}Automated e-gift cards with Karma Rewards

In many countries, Karma bot can facilitate automated incentives via gift cards. The full list of available 300+ rewards (including charities) is available here. The gift cards are available to the following countries:

List of the countries and currencies available:

United States (USD)
Great Britain (GBP)
France (EUR)
Canada (CAD)
Australia (AUD)

If you're an admin, please enable Rewards at Settings page, the page should look like this:

Rewards Settings

Proceed to the bottom of the page and click + Add reward button. Make sure you've selected Gift card type of the reward and have named and described it properly so people understand what they're getting.

A person would be able to get a redeemable link with the predefined monetary value attached to it. Please double-check that you've selected the correct currency and the reasonable karma amount that is within your rewards programme budget.

In the example below a team member can exchange 32 karma for a redeemable sum of 32 USD.

Add reward

The gift card reward will be

Question 3

Karma bot Billing and Pricing

Accepted Answer

What’s included in the free trial?

Karma bot offers the 30-day trial of its full-featured plan, which includes access to all available features. No credit card is required to sign up.

What's the price for Karma bot?

Karma bot plan is based on the number of members at your Slack's workspace, and it will be $3 per active user per month.*

*When billed annually.

Do you offer discounts for nonprofits?

If your team is qualified as a nonprofit on Slack, get in touch for a discount.

What methods of payment do you support?

Karma bot accepts all major credit cards, including Visa, MasterCard, and American Express. Alternatively, if you prefer to pay via telegraphic transfer (t/t), we can invoice you for the subscription amount. Please contact us) if you would like to use this payment method.

Is my credit card secure?

Rest assured that your payment information is safe with Karma bot. We use the trusted and secure Stripe payments system, and we do not store any credit card details on our platform.

What happens when the trial is over? Will I be charged?

Once your Karma bot trial ends, you won't be charged because we don't require your credit card information for the trial period. However, during the trial, you will receive a few messages encouraging you to upgrade to our PRO plan. If you choose not

Question 4

Karma Achievements guide

Accepted Answer

Why do I need Achievements and how to configure them?

Regardless of whether your team has a well-built KPI system or a system of job grades - the Achievements can help you in daily motivation and small incentives for employees.

It often happens that approximately the same employees appear in the TOP 10 Karma score, which can demotivate the rest of the team. But you can find a large number of different reasons to highlight all team members

To set up Achievements for your team go to Settings/Achievements. There are 2 sets of Achievements available there:

Custom Achievements

By default, there are 4 custom cards with Achievements, and if you want, you can create your own variations using the built-in template.

You can also set who can give a card with custom achievements:

If you want to mark a team member for special achievements or wish someone a happy birthday, just give the appropriate card using Karma request:

System Achievements

To set up this block, turn-on the Achie

Question 5

Is there a free version of Karma for Slack?

Accepted Answer

In short, yes. Karma has a limited free tier. As soon as you've installed Karma, a free 30-day trial begins for Karma Pro with all premium features available to you. Afterwards, in 30 days from the date of the initial installation, teams get automatically downgraded to free account.

You can choose to downgrade manually via Billing > Danger Zone > Downgrade button.

How to downgrade to free account

| There is no free plan available on Karma for Microsoft Teams.

Free plan features and limitations

Unlimited users
Limited historical data (1 week only)
Limited, one week only, leaderboard
Mandatory description for karma requests
Text only responses, no GIFs, not images
Microkarma (tracking reactions) cannot be turned on
Low-priority support
No rewards
No automation (custom karma triggers)
No feedback (continuous anonymous surveying)
No dashboard (public page with customisable widgets)
No branding
No reactions (using Slack reactions to trigger karma)
No custom company values
No API

Question 6

Is Karma down? Seems like it is not working

Accepted Answer

In most cases Karma, as an app, is operating as usual. Sometimes it is Slack or Microsoft Teams that are not fully operational.

You can track the current status on Karma Status page, which 99.999% of the time looks like this.

Is Karma down? Check out Karma Status page

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