Question 1

Automated rewards in Karma: gift cards integration

Accepted Answer

| The feature is only available to Karma Pro customers.

${youtube}Automated e-gift cards with Karma Rewards

In many countries, Karma bot can facilitate automated incentives via gift cards. The full list of available 300+ rewards (including charities) is available here. The gift cards are available to the following countries:

List of the countries and currencies available:

United States (USD)
Great Britain (GBP)
France (EUR)
Canada (CAD)
Australia (AUD)

If you're an admin, please enable Rewards at Settings page, the page should look like this:

Rewards Settings

Proceed to the bottom of the page and click + Add reward button. Make sure you've selected Gift card type of the reward and have named and described it properly so people understand what they're getting.

A person would be able to get a redeemable link with the predefined monetary value attached to it. Please double-check that you've selected the correct currency and the reasonable karma amount that is within your rewards programme budget.

In the example below a team member can exchange 32 karma for a redeemable sum of 32 USD.

Add reward

The gift card reward will be

Question 2

Is there a free version of Karma for Slack?

Accepted Answer

In short, yes. Karma has a limited free tier. As soon as you've installed Karma, a free 30-day trial begins for Karma Pro with all premium features available to you. Afterwards, in 30 days from the date of the initial installation, teams get automatically downgraded to free account.

You can choose to downgrade manually via Billing > Danger Zone > Downgrade button.

How to downgrade to free account

| There is no free plan available on Karma for Microsoft Teams.

Free plan features and limitations

Unlimited users
Limited historical data (1 week only)
Limited, one week only, leaderboard
Mandatory description for karma requests
Text only responses, no GIFs, not images
Microkarma (tracking reactions) cannot be turned on
Low-priority support
No rewards
No automation (custom karma triggers)
No feedback (continuous anonymous surveying)
No dashboard (public page with customisable widgets)
No branding
No reactions (using Slack reactions to trigger karma)
No custom company values
No API

Question 3

Karma bot Billing and Pricing

Accepted Answer

What’s included in the free trial?

Karma bot’s 30-day trial is a full-feature plan. You can use all of the features available. No credit card required.

What's the price for Karma bot?

Karma bot plan is based on the number of members at your Slack's workspace.

Small team

1-19 active users
$30 per month

Medium team

20-199 active users
$90 per month

Large team

200-499 active users
$200 per month

Enterprise team

500+ users
Request a demo

Do you offer discounts for nonprofits?

If your team is qualified as a nonprofit on Slack, get in touch for a discount.

What methods of payment do you support?

All major credit cards accepted: Visa, MasterCard, American Express. Alternatively, we can invoice you for the subscription amount, please get in touch with us if you wish to pay by via telegraphic transfer (t/t).

Is my credit card secure?

It is safe with Stripe. We don’t store credit card details and use trusted and secure Stripe payments system.

What happens when the trial is over? Will I be charged?

After your trial ends you won't be charged because we don't require a credit card to try Karma bot. However, you'll receive a few messages during your trial prompting you to upgrade. If you don't upgrade and your trial expi

Question 4

How to re-install Karma on Slack?

Accepted Answer

Sometimes it is helpful to re-install Karma on your Slack workspace. Here is how you can do that.

Karma Configuration

Scroll to the very bottom of the screen. And click Remove App button to disconnect Karma app from your Slack workspace:

Remove App

Open Karma app store page and install it again.

All your historical data and billing info will remain intact. Such a re-install basically would mean re-connecting your Karma account to Slack environment.

Question 5

How to change @Karma bot's name on Slack?

Accepted Answer

You can rename @Karma bot name to better match it your company branding

To change the bot's name, just follow a few simple steps

Go to the Karma app page on Slack App Directory;
Click on the "Configuration" tab;
Scroll down to "Bot User" section;
Сlick on the Edit button and change the name to [YOUR TEAM NAME];
Save Changes.

Happy Customizing!

Change bot's name

Question 6

How to re-install Karma app on Microsoft Teams?

Accepted Answer

It's really easy to re-install Karma on your Microsoft Teams team.

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