> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.karmabot.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# In-depth user profiles and categories

# In-depth user profiles and categories

## Karma bot automatically builds user profiles based on the reasons given in karma requests
---

Karma bot uses [Natural Language Understanding (NLU)](https://en.wikipedia.org/wiki/Natural_language_understanding) and [Machine Learning](https://en.wikipedia.org/wiki/Machine_learning) technologies to read, recognize and predict the reasons provided with your karma requests to create a profile for each team member.

The metrics we recognize and utilize:

* Teamwork
* Above & Beyond
* Goals
* Reliability
* Communications

[See details](https://help.karmabot.chat/en/article/karma-bot-user-profile-metrics-18dm311/)

The metrics are available in [Karma bot control panel](https://app.karmabot.chat/karma#/feed) to both moderators and regular users. However, the moderators can get a more detailed view.

1. **Go to Karma tab**

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/image_10yvhvv.png)

2. **Scroll down to find metrics in Values column**

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/image_qdy2bp.png)

|| Wrong category? Wrong reason? Both categories and reasons are editable from this table.

### Karma profile

Karma bot visualizes the categories as karma profiles chart.

1. **Go to My Profile via Profile menu**

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/image_136yh8n.png)

2. **See Karma profile before all your karma requests**

![Please find the metrics explained below.](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/image_1txzthn.png)
See details on the metrics [Karma bot user profile metrics](https://help.karmabot.chat/en/article/karma-bot-user-profile-metrics-18dm311/)

### Other users profiles

Owners and moderators can see other user's profiles at the [Reports page](https://app.karmabot.chat/reports).

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/image_1eqol1p.png)

See details on the metrics [Karma bot user profile metrics](https://help.karmabot.chat/en/article/karma-bot-user-profile-metrics-18dm311/).