> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.karmabot.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'd like to redeem my gift cards but they stay as "pending". What do I need to do?

> I'd like to redeem my gift cards but they stay as "pending". What do I need to do?

![Karma Rewards](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/screen-shot-2021-01-27-at-0759_6f55fa.png)

You need to contact your karma admin for that. They can handle rewards fulfillment.