> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.karmabot.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Do owners and moderators receive notifications of redeemed rewards?

Yes — when a reward is redeemed, owners and moderators are notified in two ways.

### Slack DM from Karma
As soon as a user redeems a reward, Karma sends a direct message to all owners and moderators:`@username has just purchased "🛏 Day off for 1₭", please review and mark when fulfilled.`

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/screen-shot-2020-12-14-at-1825_1i1sma1.png)

### Email notification (optional)
In [Rewards settings](https://app.karmabot.chat/admin/options#/rewards) there's an option called "Send users fulfillment notifications via email (if available)." When enabled, owners and moderators also receive an email:`"Day off" has just been redeemed by @username, please check it out here.`

### What the redeemer sees
When a user redeems a reward using the `/k rewards` command, they receive a confirmation DM:`You just purchased "🛏 Day off for 1₭". Admin will review and fulfill it shortly.`

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/screen-shot-2020-12-14-at-1813_19ut7yy.png)
Once an owner or moderator marks the reward as fulfilled, the redeemer receives a final notification:
`Rad! "🛏 Day off" has just been fulfilled by @username.`

![](https://storage.crisp.chat/users/helpdesk/website/243e916e9fc1a000/screen-shot-2020-12-14-at-1826_154a565.png)

### One exception
If the person redeeming the reward is themselves an owner or moderator, they will not receive the redeem notification.