> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.karmabot.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 9 February 2026

# Blog posts

* Fresh blog content 📚 

Explore our latest blog post, [Engagement Starts with Appreciation, Not KPIs](https://blog.karmabot.chat/engagement-starts-with-appreciation-not-kpis/). It explains why real appreciation does more for engagement than any metric on a dashboard. 

# New features

* Gift card rewards now need your okay 🎁 

When you claim a gift card reward, you'll now see a checkbox to agree to the terms and refund policy. The **Redeem** button stays grayed out until you check it. This keeps things clear and avoids surprises later. 

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/3/e/243e916e9fc1a000/screenshot-2026-02-25-at-14423_y6zj1o.jpg)

# Improvements

* Cleaner names for USD gift cards 🏷️ 

We shortened the labels for USD gift cards. You'll now see "Reward Link Preferred -- 2 USD" instead of the longer version with extra text. Plus, we added a bit more breathing room between the image and the label. 

* Terms links now open in a new tab 🔗 

Links to terms of service in the **Get reward** modal now open in a separate tab. You won't lose your place or the data you've entered.