> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.karmabot.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 16 March 2026

# Blog posts

* Fresh blog content 📚 

There’s a new post on our blog, [The Connection Between Recognition and Customer Satisfaction](https://blog.karmabot.chat/the-connection-between-recognition-and-customer-satisfaction/). The article explores how employee recognition shapes everyday service and why teams that feel valued often create better customer experiences.

# Bug fixes

* Weekly moderator emails are going out again 📧 

Weekly team reports for moderators are being sent again, so the 'Email report to moderators' option now matches the schedule shown in **Notifications** and works as expected.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/4/3/e/243e916e9fc1a000/screenshot-2026-03-26-at-13381_1uxwauj.jpg)